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Returns Instructions

The policy of Pineider is to ensure that all Customers receive Pineider products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Pineider.
The product may be returned only if:

  • in its original condition as supplied to you (must be unused, unworn, unwashed and not damaged);
  • with proof of purchase;
  • with all packaging intact (box, labels, codes…);
  • within 14 days from the date of delivery.
  • Customized and personalized items WILL NOT be replaced.

After having sent a registered letter to Pineider to this address
PINEIDER UK LTD, Clifford Street, 3 London W1S 2LF, United Kingdom,
within 14 (FOURTEEN) working days from the day of the product delivery, or after having sent a telegram or a fax letter to this number+44 20 3869 9950 which have to be confirmed with a registered letter sent within the following 48 hours, or by email at Please keep the receipt of the registered letters until you have received credit for your return.

Please note: Only after the authorization by Pineider, the product can be returned. Pineider will refund you in full excluding the delivery charge. Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by Pineider only in the case of damaged, faulty or incorrectly supplied goods. The product must be returned to the address of point of shipment that can be found on the sheet of paper (Transport document) inside the delivered box. Now our point of shipment is in Clifford Street, 3 London W1S 2LF, United Kingdom. On the return pack the Customer should write their name and surname and "Withdraw E-Shop". Returned goods must be sent in one single shipment. Products that belong to the same order must be returned to Pineider at the same time, otherwise they will not be accepted.

Pineider will not issue any refunds for returns that do not satisfy all of the conditions indicated above. Once the return has been processed (after Pineider has verified and approved the above conditions) will send the customer an email notification. If the return is due to an error Pineider has made (faulty or damaged goods) Pineider will gladly refund the entire price for the purchased within 30 days from the day of the delivery of the registered letter. Shipping costs for the delivery of the purchased products shall not be refunded. The refund will be credited back to the same credit card used for the original purchase. No interests will be charged on your account: the currency date will be the date you ordered on Pineider. Return shipping risks are at Customer's own responsibility. Should the returned products not comply with the above mentioned conditions, the Customer will not be entitled to any refund of sums already paid to Pineider; In this case the customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the same conditions in which they were sent back to Pineider. Should the customer not wish to receive the products in the conditions in which they were sent back to Pineider, then, Pineider will be entitled to keep the products and withhold the sums already received. The refund on credit card is the only way of refund.

Customized and personalized items WILL NOT be replaced.