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Governing Law

These General Terms and Conditions and all matters connected with any order placed in Pineider web site are governed by Italian law. Using this site you agree to submit to the exclusive jurisdiction of the Italian courts in relation to all matters connected with or arising out of the website or any order you place on this website.
Please note: Merchandise displayed may be out-of-stock or discontinued.

Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Pineider reserves the right, at any time, to modify, alter or update these Terms and Conditions, and you agree to be bound by such modifications, alterations or updates.

Acceptance of your Order

Shortly after you have placed an order Pineider will send you an email to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Pineider. Order acceptance and the completion of the contract between you and Pineider will take place only when your order is dispatched.

Returns Instructions

The policy of Pineider is to ensure that all customers receive Pineider products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Pineider. The product may be returned only if:

  • in its original condition as supplied to you (must be unused, unworn, unwashed and not damaged);
  • with proof of purchase;
  • with all packaging intact (box, labels, codes…);
  • within 14 days from the date of delivery.

After having sent a registered letter to Pineider to this address: PINEIDER UK Clifford Street, 3 London W1S 2LF, United Kingdom, within 14 (FOURTEEN) working days from the day of the product delivery, or after having sent a telegram or a fax letter to this number +44 20 3869 9950 which have to be confirmed with a registered letter sent within the following 48 hours, or by email at Please keep the receipt of the registered letters until you have received credit for your return.

Please note: Only after the authorization by Pineider, the product can be returned. Pineider will refund you in full excluding the delivery charge. Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by Pineider only in the case of damaged, faulty or incorrectly supplied goods. The product must be returned to the address of point of shipment that can be found on the sheet of paper (Transport document) inside the delivered box. Now our point of shipment is PINEIDER UK, Clifford Street, 3 London W1S 2LF, United Kingdom. On the return pack the customer should write their name and surname and " withdrawal E-Shop". Returned goods must be sent in one single shipment. Products that belong to the same order must be returned to Pineider at the same time, otherwise they will not be accepted.

Pineider will not issue any refunds for returns that do not satisfy all of the conditions indicated above. Once the return has been processed (after Pineider has verified and approved the above conditions) will send the customer an email notification. If the return is due to an error Pineider has made (faulty or damaged goods) Pineider will gladly refund the entire price for the purchased within 30 days from the day of the delivery of the registered letter. Shipping costs for the delivery of the purchased products shall not be refunded. The refund will be credited back to the same credit card used for the original purchase. No interests will be charged on your account: the currency date will be the date you ordered on Pineider. Return shipping risks are at customer's own responsibility. Should the returned products not comply with the above mentioned conditions, the customer will not be entitled to any refund of sums already paid to Pineider; In this case the customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the same conditions in which they were sent back to Pineider. Should the customer not wish to receive the products in the conditions in which they were sent back to Pineider, then, Pineider will be entitled to keep the products and withhold the sums already received. Refund can be made via Credit Cards, Paypal and Bank transfer.

Customized and personalized items WILL NOT be replaced.


Pineider has taken great care in presenting the products on the website as accurate as possible. However the actual colours the customers see depend on their own monitor, display and colour capabilities. As a consequence Pineider cannot guarantee that the colour the customers see are an accurate representation of the actual colours of the products. The products could change at any time, without any notification.

Intellectual property

PINEIDER 1774 S.r.l. (Pineider) is the exclusive owner of the registered trade marks: "Pineider", and alla other collections uploaded on website No material on this website may be reproduced or redistributed without our prior written permission.

Delivery Information

Products are delivered within 15 days of the purchase to the address indicated by the customer. In case of extraordinary events (such as strikes, certain weather conditions…) deliveries could take a longer period of time. Shipping costs are calculated according to the delivery service. Orders are shipped from different warehouses (United States of America, UK and Italy), based on the warehouse stocks.

Shipments to P.O. boxes are not permitted.

Orders shipped to countries inside the Russian Federation, according to regulations, can not be delivered to private addresses, but only to institutional, professional and business addresses.

Mastercard Secure Code and Verified by VISA

While completing your online purchase you could by asked to use MasterCard® SecureCode™ or Verified by Visa. These codes are requested by your own bank secury system in order to help prevent any unauthorised use of your card accounts. Please click here if you wish to have more information about MasterCard® SecureCode™ or Verified by Visa.

Personal data processing

Your personal data will be processed by PINEIDER UK as Data Controller in compliance with the applicable data protection provisions. The Data Controller will process the personal data necessary to manage the business relationship and for the purposes strictly necessary to execute the aforementioned relationship, as well as in order to ensure the full compliance with the legal obligations to which the Data Controller is subject. For further details related to the purposes and method of processing, the technical and organizational measures implemented by the Data Controller, as well as the retention periods and the recipients of your personal data, please visit the website’s privacy policy.

Information Removal

Should a costumer decide to have their data removed, please request such removal by e-mail to:

Internet Security

Pineider uses advanced security measures to protect all customers' information and endeavour to offer a high level of security for payments and for all customers' information. However no data transmission over the Internet can be guaranteed to be totally secure and therefore Pineider cannot absolutely ensure or warrant the security of any information sent to Pineider. Customer includes any information via this website at their own risk.